We helped American Profit Recovery (APR) scale
outbound collections without burning out their team.
Client: American Profit Recovery (APR)
Use Case: Automating early-stage debt collection calls
Industry: Consumer & Commercial Collections
Team Size: ~50–100 Agents
Locations: Michigan, Massachusetts, and North Carolina
APR built its business on personalized, diplomatic debt recovery. But as client accounts surged, the collections team struggled to keep up with:
Leadership knew they couldn’t keep scaling by throwing more reps at the problem. They needed a way to increase outbound capacity without compromising the human tone their brand was built on.
APR deployed Caantin Voice Agents to handle high-volume, low-value outbound calls — such as:
Key integrations:
Caantin connected seamlessly to APR’s existing dialer and CRM stack, with zero workflow disruption. The AI voice agents were customized to match APR’s tone: firm, friendly, and compliant.
Within the first month of using Caantin, APR saw dramatic improvements across their outbound operations. Daily outbound calls jumped from 6,000 to 18,500, more than tripling their outreach capacity. At the same time, the cost per connected call dropped from $0.45 to just $0.11, delivering significant operational savings.
Perhaps most notably, accounts touched by Caantin’s AI voice agents saw a 12% increase in recovery rates, proving the platform’s effectiveness. Live agent utilization also shifted: previously stretched at 87%, agents were now operating at a focused 61%, spending their time only on the most qualified, high-value conversations.
Thanks to Caantin, APR reclaimed thousands of agent hours and reallocated them toward more strategic, high-risk accounts—while the AI handled the bulk of routine outreach work at scale.
APR’s team reclaimed thousands of agent hours, redirecting them toward high-risk, high-dollar accounts — while letting Caantin handle the grunt work at scale.
“We didn’t need a miracle — we needed relief. Caantin gave us a way to hit our numbers, save on costs, and finally stop asking our agents to do the impossible.”
— Mike Hiller, V.P. Collections, APR
APR is expanding its use of Caantin to support:
